Quality Assurance

ISO

Our Shiga plant was first ISO 9001 certified in November 2001. This certification was updated to ISO 9001 version 2000 in July 2003


Products Visual Inspection

All our products (ampoules, silicone-processed glass containers, and washed container closure systems for packaging drug product) are visually inspected to ensure the highest quality. In particular, our ampoules undergo a double visual inspection carried out by two inspectors.
At the request of our customers, we conduct magnifying-glass inspection of silicone-processed glass containers and washed containers.


Traceability

We maintain complete records of our manufacturing processes. This allows us to trace each product back to the raw materials.


Customer Satisfaction

We swiftly respond to all customers' complaints. We are committed to ensuring that our customers are satisfied and trust our products. We emphasize customer satisfaction by checking our manufacturing records, having third-party inspections, and finding practical solutions to problems.


Pre-shipment Inspection

We clearly identify the status of our products by labeling them as "pre-shipment inspected" or "pre-shipment non-inspected". This allows us to eliminate shipment errors. Similarly, we inspect all raw materials for conformity to internal standards.


Delivery

We strive to ensure that our products are delivered to customers with no damage. We carefully select transport means that allow the safest delivery. Our ampoules are always delivered via chartered flights, and our silicone-processed containers and washed containers are delivered according to each customer specifications.

Products Inspection at our Quality Assurance Unit

Products Inspection at our Quality Assurance Unit